We provide an online service (www.evcluxury.com) through which you can make your reservation and pre-booking. Client may book the tour organized by us by email directly or with other authorized agents. Reservations and bookings can also be made by phone.
Personal data provided by you on www.evcluxury.com is processed in a confidential manner, in compliance with the prevailing privacy laws.
PAYMENT
In regular conditions, our standard procedure is deposit payment upon itinerary agreement. Client’s
deposit is due immediately on booking confirmation (30 – 50%, depending on the program). The balance
payment is due about a month before your arrival. For payments, we accept wire transfer and major
credit cards (Visa, Amex, Mastercard) through our secure payment gateways (on-site only). If you are
booking less than 4 weeks before your arrival, payment in full is required. In case of major changes after
the final program has been confirmed, there will be a 300 € surcharge. After receiving the deposit, we
will issue an official booking confirmation. Payment of the deposit constitutes your acceptance of the
terms and conditions.
ADDITIONAL CHARGES
We propose not to change your existing and confirmed itinerary during the season (from April to
November) in order not to compromise the quality of the services. Any major changes (change of dates,
booked hotels/services…) to the confirmed program within 30 days prior to the arrival are subject to
availability. Any such changes are subject to 300 € administrative fee.
Agent support via email is available between 09:00 am and 5:00 pm. Use of this service outside of working
hours might not be fully reachable since agents check their emails occasionally.
In case of any emergency or last minute update, please call agent directly on mobile phone stated in
your info document.
TRAVEL INSURANCE
Protect yourself and your investment against the unexpected! We strongly recommend purchasing
affordable, comprehensive travel insurance protection once your trip is booked. The summary of benefits
to name a few include trip cancellation, trip interruption, medical, lost/delayed baggage, and emergency
evacuation. Details on this plan will be provided upon receipt of deposit or upon request.
PRICING, INCLUSIONS/EXCLUSIONS
Prices do not include tips/gratuities to chauffeurs or local guides; entrance tickets to museums, some
churches, national parks etc. unless noted, international flights, optional tours, baggage and personal
insurance; any items of a personal nature; and any beverages or food not specifically listed under “The
Program Price Includes” at the back of your confirmed program.
Tour quotes do not include airfare to/from the trip start point unless noted in the itinerary.
EVC Luxury has the right to increase the price of the Travel if the price increase is solely the direct
consequence of the change of: a) the cost of transport of passengers arising from fuel costs or other
energy sources, b) the amount of tax or fee for Travel services covered by a contract by authorities or
entities not included in the execution of an Travel, including tourist taxes, landing fees or fees for
embarkation or disembarkation at ports and airports or c) foreign exchange rates relevant to the Travel arrangement.
An increase in the price, regardless of its size, is only possible if EVC Luxury inform the Client in writing, in
clear and understandable manner, with the explanation of this increase and calculation, but no later than
20 days before the beginning of the Travel.
CANCELLATION POLICY
Any cancellation of the service must be notified to info@evcluxury.com in written and it is subjected to cancellation fees as follows:
o 60 days or more prior to arrival will receive a full refund minus a € 200 per person administrative
fee and any non-refundable paid fees (e.g. non-refundable airfare, cruise, charter or hotel
deposits).
o 59 – 30 days will be subject to loss of 50% of program price.
o 29 days or less will be subject to 100% of program price.
Any major changes (change of dates, booked hotels/services) to the confirmed program within 30 days
prior to the arrival are subject to availability. Any such changes are subject to 300 € administrative fee.
EVC Luxury reserves the right to change/adjust and notify client on the cancellation policy change during
the booking process according to the type of product offered (i.e., Exclusive property use, yacht rental,
etc)
In addition, all refunds are subject to the refund policies of each hotel, boat and other vendors, some of
which have specific cancellation policies where funds paid are non-refundable. Accordingly, the amount
refunded to Client may be further reduced as a result of these policies. Client will be notified in
time!
We cannot accept liability and will not be able to refund in case of force majeure – means any
cause directly attributable to acts, events, non-happenings, omissions, accidents or Acts of God beyond
the reasonable control of the EVC Luxury or the Client including, but not limited to; terrorist actions, sanitary
disorders, natural disaster, disease outbreak, lock-outs or other labor disputes, civil commotion, riots,
blockade, invasion, war, fire, explosion, sabotage, storm, collision, grounding, fog, new governmental act
or regulation, major mechanical or electrical breakdown beyond the staff’s control and not caused by
our negligence, traffic accidents, sudden and unusual traffic jams, intervention of competent
authorities, sudden changes of public transport timetables, delays of airlines and other means of
transportation, unfavorable weather conditions and the like.
If, during or after the booking of a tour, a Client anticipates they may have to cancel the tour due to
unexpected obstacles or any reason, in order to avoid the costs of the tour cancellation stated in the
part of these Terms and Conditions titled “Cancellation Policy”, they can pay the insurance from the risk
of cancellation with the preferred insurance company directly.
We strongly advise to all its clients to purchase comprehensive insurance policies from the
preferred insurance company in case of expiration, cancellation or interruption of travel.
CANCELLATION BY EVC LUXURY
In case of extraordinary circumstances arise that cannot be avoided or eliminated (war, riots, strike,
terrorist actions, sanitary disorders, natural disaster, disease outbreak, traffic accidents, sudden and
unusual traffic jams, intervention of competent authorities, sudden changes of public transport timetables, delays of airlines and other means of transportation, unfavorable weather conditions and the like), which – had they occurred at the time of closing the Tour – would have been a justified reason for EVC Luxury not to act as agent for tourist services, EVC Luxury may propose a change to the services booked or cancel the services booked (altogether or in part) with notifying Client and acting in his/her biggest interest.
We can cancel the Tour and claim compensation from a traveler who does not comply with the
Terms and conditions, primarily if the traveler intentionally provided inaccurate information on the
travelers and their age or if changes occurred during the course of the tour of which the traveler has
not notified us.
We bear no responsibility if individual activities and services that depend on the weather conditions
(low sea temperature, precipitation and the like) cannot be realized in line with the travelers’ expectations.
NOTICE ON FILING CLIENT’S COMPLAINTS
Client has a right to complain to the unfulfilled contractual services. He is required to file a written
complaint to us, and maximum up to seven days of the tour. Complaints filed after the expiration
of seven days will not be taken into consideration. Pursuant to the provisions of Articles 6 and 21 of the
Tourism Supply Act (OG 130/17) as well as the provisions of Art. 10 of the Consumer Protection Act (OG 41/14, 110/15) Clients are entitled to submit complaints about the quality of our services in writing or in person at the following email address: info@evcluxury.com.
We will immediately acknowledge receipt of your complaint, and immediately and at the latest within
15 days of receiving the receipt, respond. The mandatory information that are required for filling the
complaint is: the name and surname of the person submitting the complaint and the exact address for
the submission of the response. The Client is obliged to explain the reasons for filing the complaint and
to present the relevant evidence.
We will only deal with fully-filed complaints and will keep a written record of the complaints, filed at
least one year from the date of their receipt.
Until the Organizer makes a decision on the complaint, the Client negates the mediation of any other
institution or competent authority, the right to file a lawsuit and to provide information to third parties or
public media.
OTHER
The client is responsible for all correct travel details and cannot get a refund in case of incorrect data.
The person making the reservation must be of legal age (over 18 years of age) and is responsible for
personal information provided at the time of booking.
When booking, please provide us with additional passenger requirements (music, newspapers, special
drinks) and/or additional vehicle equipment (child seats, etc.)
Once you have made a pre-reservation it will be automatically confirmed and we will send you a
confirmation of availability with the price by e-mail or similar.
If your reservation is not confirmed by us, we cannot guarantee that you will receive the requested
service. We will not be responsible for any losses or additional costs incurred.
Minors may travel only accompanied by an adult or if carrying a written statement from a parent or
guardian.
In case of damage, the client is obliged to compensate for the damage.
Payment of the deposit constitutes your acceptance of this terms and conditions
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